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Global State of Customer Service Sophistication
When 96% of customers will leave a company that delivers poor service, it's vital to constantly be rethinking how you can level up to meet customers' demands for exceptional service experiences. Explore trends in customer service and the factors driving them in the Microsoft whitepaper, "Global State of Customer Service Sophistication." Download you for free copy for insight, including an overview of Microsoft's innovative Service Sophistication Model and see how it can elevate service levels to foster brand loyalty.
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In today's competitive landscape, exceptional customer service is vital as 96 percent of customers may leave without warning due to poor service. This highlights the strong connection between customer service and brand loyalty, making it essential for businesses to prioritize and enhance their service delivery.
Adopting New Technologies
Organizations should consider adopting tools like omnichannel engagement, self-service options, and AI-enabled technologies. These innovations can assist agents in resolving issues more quickly and enhance overall customer satisfaction, allowing businesses to rethink their service models to better meet modern customer expectations.
Trends in Customer Service
Recent assessments indicate a shift towards omnichannel engagement, with nearly 40 percent of respondents utilizing digital channels alongside traditional call centers. Additionally, there is a growing interest in automated and AI-driven solutions for routing customer inquiries, which can improve agent productivity and enhance the customer experience.
Global State of Customer Service Sophistication
published by Reliance Infosystems
Reliance Infosystems Group is a Microsoft Advanced Specialization Partner with Solutions Partner designations in Modern Work, Digital & App Innovation, Infrastructure and Data and AI. The group is championing business transformation for major verticals Across MEA, UK, US and Canada. We are focused on helping enterprise and midsize businesses transform their core operations to become agile, scalable and simplified by leveraging the expansive technology innovations, speed, reduced cost and unparallel flexibility resident in Microsoft Cloud. Our future-geared approach to Microsoft Cloud practices won us both the 2017, 2021 and currently 2024 Microsoft Partner of the Year for Nigeria and Botswana
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