AI is expected to significantly reduce human touchpoints in supply chains, particularly in back office tasks. While this may lead to job losses in traditional roles, it is also anticipated to create new positions, such as prompt engineers, as companies adapt to these technological changes.

AI will enhance various functions in supply chains, including forecasting demand, predicting truck maintenance needs, optimizing shipping routes, and tracking shipments in real-time. This could lead to more efficient operations and reduced costs.

Generative AI can help companies better plan their supply chains by improving scheduled reliability, recommending solutions for congested shipping routes, and providing insights into sales processes. This technology aims to streamline operations and reduce issues like over- and under-ordering of goods.